TERMS & CONDITIONS
1. About These Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Killa Plonk website (“Website”) and the purchase of products from Killa Plonk (“we”, “us”, “our”).
By accessing the Website, creating an account, subscribing, or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use this Website or purchase products from us.
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2. Eligibility and Legal Drinking Age
Killa Plonk sells alcohol. By using this Website, you confirm and warrant that:
you are 18 years of age or older; and
you are legally permitted to purchase alcohol under Victorian and Australian law.
We do not sell or supply alcohol to persons under 18 years of age.
If we reasonably suspect that you are under 18, we may suspend or cancel your account and refuse service without notice.
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3. Compliance with Victorian Liquor Laws
Killa Plonk operates in accordance with Victorian liquor licensing laws and the conditions of our liquor licence.
By purchasing from us, you agree:
not to purchase alcohol on behalf of a minor
not to provide alcohol supplied by us to a minor
not to use the Website in a manner that breaches Victorian liquor laws
We reserve the right to refuse supply if we believe an order breaches legal requirements.
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4. Accounts and Customer Information
To place an order or subscribe, you will be required to create an account and provide personal information including:
your full name
your delivery address
your date of birth
contact details (email and phone number)
You agree that all information provided is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account details and password. You are also responsible for all activity occurring under your account.
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5. Subscription Service
Killa Plonk operates primarily as a subscription-based wine retailer.
By subscribing, you agree that:
you will receive wine deliveries at the selected frequency (typically monthly)
your subscription will renew automatically unless cancelled in accordance with these Terms
payment will be processed automatically in advance of each scheduled dispatch
Subscription products may include mixed 6-packs or 12-packs and may vary from month to month depending on availability and curation.
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6. Orders and Acceptance
When you place an order or subscribe, you are making an offer to purchase products from us.
We reserve the right to accept or reject any order at our discretion, including where:
we cannot verify your age
there is an error in pricing or product description
stock is unavailable
delivery restrictions apply
we suspect fraud or misuse
An order is not confirmed until you receive an order confirmation email.
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7. Products and Availability
All products sold by Killa Plonk are supplied as sealed packaged liquor (wine).
Product descriptions, tasting notes, and images are provided for general guidance. We make reasonable efforts to ensure accuracy, but we do not guarantee that descriptions are free from errors.
Availability may change without notice. If a product becomes unavailable, we may substitute a similar product of equal or greater value or offer a refund at our discretion.
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8. Pricing and Payment
All prices listed on the Website are in Australian Dollars (AUD) and include GST unless stated otherwise.
Payment must be made at the time of purchase or as part of subscription billing.
We reserve the right to change prices at any time. Price changes will apply to future subscription renewals after notice is provided.
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9. Delivery and Dispatch
9.1 Dispatch Timing
Killa Plonk typically dispatches subscription orders during the second week of each month.
New subscriber orders may be dispatched within two business days where possible.
Dispatch times are estimates only and may vary due to courier availability, public holidays, weather, or other factors outside our control.
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9.2 Delivery Partners
Deliveries are completed through third-party courier services including (but not limited to):
Australia Post
Aramex Australia Courier Service
Once an order has been lodged with the courier, delivery timeframes are managed by the courier.
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9.3 Delivery Address Requirements
You must provide a valid delivery address within Australia (unless otherwise stated on the Website).
We do not guarantee delivery to PO Boxes, parcel lockers, or locations where signature verification cannot occur.
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9.4 Signature Required / No Authority to Leave
Alcohol deliveries must be received by a person aged 18 or over.
You acknowledge and agree that:
deliveries will not be left unattended
you must ensure a person aged 18+ is present to accept delivery
couriers may require a signature and/or proof of age
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9.5 Identification Checks
The courier may request valid photo identification to confirm age. Acceptable ID includes:
Australian driver licence
Australian proof of age card
passport
If ID is not provided or age cannot be verified, delivery will be refused.
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9.6 Refusal of Delivery
Delivery may be refused if the courier reasonably believes:
the recipient is under 18
the recipient is intoxicated
the address is unsafe
no suitable recipient is available
If delivery is refused, the parcel will be returned to the courier depot or returned to sender in accordance with courier procedures.
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10. Failed Deliveries and Re-Delivery
If delivery cannot be completed due to no eligible recipient being available, the courier may:
attempt re-delivery
hold the parcel at a depot for collection (subject to courier policy)
return the parcel to sender
You are responsible for ensuring someone aged 18+ is available to accept delivery.
If an order is returned to us due to failed delivery, we may charge a re-delivery fee.
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11. No Customer Pick-Up / No Public Access
Killa Plonk operates from a residential premises used for storage and packing only.
Customers are not permitted to attend the premises at any time.
We do not allow customer pick-up, click-and-collect, tastings, or on-site sales.
Any attempt to attend the premises may result in immediate cancellation of your account and refusal of service.
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12. Responsible Service and Responsible Consumption
Killa Plonk supports the responsible enjoyment of alcohol.
We do not promote excessive consumption or irresponsible drinking.
We reserve the right to refuse service to any customer where we reasonably believe the purchase or supply may contribute to alcohol-related harm or breach legal requirements.
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13. Promotions and Marketing
Promotional offers may be available from time to time. All promotions are subject to availability and may be withdrawn at any time.
Killa Plonk does not offer promotions intended to encourage rapid or excessive consumption, including bulk “drink more” incentives.
Any merchandise offered as part of promotions (e.g., tote bags, t-shirts) is subject to stock availability.
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14. Cancellations and Subscription Changes
You may cancel your subscription at any time through your account settings or by contacting us.
Cancellations must be made before the monthly cut-off date displayed on the Website (or otherwise communicated) to prevent billing and dispatch for the next cycle.
If a subscription has already been billed and dispatched, cancellation will apply to future cycles only.
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15. Returns and Refunds
15.1 Change of Mind
Due to the nature of alcohol products, we do not offer refunds for change of mind, including where you decide you no longer want the product after dispatch.
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15.2 Faulty or Damaged Goods
If your product arrives damaged, faulty, or not as described, you may be entitled to a replacement or refund under the Australian Consumer Law.
You must notify us within a reasonable timeframe and provide evidence (such as photographs).
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15.3 Failed Delivery Due to Age or Intoxication
If delivery is refused because the recipient:
is under 18
cannot provide valid ID
appears intoxicated
You will not be entitled to an automatic refund.
We may offer a re-delivery option at our discretion, subject to additional delivery fees.
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16. Risk, Title and Ownership
Ownership of goods passes to you once payment has been received and goods are dispatched.
Risk in delivery transfers to you upon dispatch, except where Australian Consumer Law requires otherwise.
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17. Limitation of Liability
To the maximum extent permitted by law, Killa Plonk is not liable for:
indirect or consequential losses
delivery delays caused by courier services
loss resulting from failure to provide correct delivery information
refusal of delivery where legal or safety requirements apply
Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law.
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18. Privacy
We collect, store, and use personal information in accordance with our Privacy Policy.
By using the Website, you consent to the collection and use of your information for the purposes of processing orders, subscriptions, and compliance obligations.
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19. Prohibited Use of Website
You must not use this Website to:
attempt to purchase alcohol for a minor
provide false or misleading information
interfere with the Website’s security or operation
engage in fraudulent transactions
harass or threaten staff, couriers, or third parties
We may suspend or terminate access if prohibited conduct occurs.
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20. Intellectual Property
All content on the Website, including text, branding, images, product descriptions, and logos, is owned by or licensed to Killa Plonk.
You may not reproduce, distribute, or use our content for commercial purposes without written permission.
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21. Changes to These Terms
We may update these Terms at any time. Updated Terms will be published on the Website.
Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
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22. Complaints and Contact
If you have a complaint, query, or concern, you can contact us via:
Email: info@killaplonk.com.au
Business Name: Killa Plonk
We aim to respond to complaints within a reasonable timeframe (generally within 2 business days).
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23. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You agree that any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
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Effective Date: 21st May 2026
Business Name: Killa Plonk
Location: Brunswick East, Victoria, Australia
Contact Email: info@killaplonk.com.au
Website: www.killaplonk.com.au
