TERMS & CONDITIONS
1. About These Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Killa Plonk website (“Website”) and the purchase of products from Killa Plonk (“we”, “us”, “our”).
By accessing the Website, creating an account, subscribing, or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use this Website or purchase products from us.
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2. Eligibility and Legal Drinking Age
Killa Plonk sells alcohol. By using this Website, you confirm and warrant that:
you are 18 years of age or older; and
you are legally permitted to purchase alcohol under Victorian and Australian law.
We do not sell or supply alcohol to persons under 18 years of age.
If we reasonably suspect that you are under 18, we may suspend or cancel your account and refuse service without notice.
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3. Compliance with Victorian Liquor Laws
Killa Plonk operates in accordance with Victorian liquor licensing laws and the conditions of our liquor licence.
By purchasing from us, you agree:
not to purchase alcohol on behalf of a minor
not to provide alcohol supplied by us to a minor
not to use the Website in a manner that breaches Victorian liquor laws
We reserve the right to refuse supply if we believe an order breaches legal requirements.
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4. Accounts and Customer Information
To place an order, join a subscription, or participate in a promotional membership offering (including the First Pour Crew), you may be required to create an account and provide personal information including:
your full name
your delivery and billing address
your date of birth
your contact details (including email address and phone number)
your subscription preferences (including wine type, delivery frequency and other subscription selections)
your payment details (processed securely by our third-party payment provider)
where applicable, merchandise-related information such as T-shirt size or similar fulfilment preferences connected with a promotion, gift, or membership benefit.
You warrant that all information you provide is accurate, complete and current. You must promptly update your account details if they change.
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5. Subscription Service
5.1 - Subscription model
Killa Plonk operates primarily as a subscription-based wine retailer. Subscription products may include, without limitation, wine packs of a size and format specified on the Website from time to time (for example, 6-pack subscriptions), with customers able to select available wine preferences and delivery frequencies offered by us at the time of purchase.
5.2 - Subscription options
Available subscription options, inclusions, pricing, wine styles, pack sizes, delivery frequencies and membership benefits are as described on the Website at the time of sign-up and may include, for example:
Reds Only
Whites Only
Mixed (Reds and Whites)
monthly delivery; or
delivery every 2 months.
We may add, remove or amend subscription options from time to time.
5.3 - Initial payment
When you first subscribe, payment for your first subscription order is taken at checkout unless otherwise stated on the Website.
5.4 - Ongoing recurring billing
By subscribing, you authorise us to automatically charge the payment method linked to your account for each recurring subscription order until your subscription is cancelled in accordance with these Terms.
5.5 - Billing cycle alignment
After your initial subscription purchase, your subscription may be aligned to Killa Plonk’s standard subscription billing and dispatch cycle. This means your next billing date may differ from the date falling exactly one month (or two months, as applicable) after your sign-up date.
Where your subscription is aligned to our standard cycle:
recurring subscription billing will generally occur in the first week of the applicable month; and
subscription orders will generally be dispatched in the third week of the applicable month, or as otherwise notified on the Website or to your account.
5.6 - Dispatch timing for new subscriptions
Depending on when you subscribe and stock availability, your first order may be dispatched shortly after sign-up, or it may be included in the next scheduled subscription dispatch cycle. We will use reasonable efforts to dispatch in accordance with the timing stated on the Website, but all dispatch dates are estimates only.
5.7 - Subscription contents
Subscription wines are selected by Killa Plonk and may vary from cycle to cycle depending on availability, seasonality, supplier allocation, and our curation decisions. Unless expressly stated otherwise, customers do not select the individual bottles included in a subscription order.
5.8 - Price changes
We may change subscription prices from time to time. Any change will apply to future renewals only after notice has been provided in accordance with these Terms or on the Website.
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6. Orders and Acceptance
When you place an order or subscribe, you are making an offer to purchase products from us.
We reserve the right to accept or reject any order at our discretion, including where:
we cannot verify your age
there is an error in pricing or product description
stock is unavailable
delivery restrictions apply
we suspect fraud or misuse
An order is not confirmed until you receive an order confirmation email.
For subscription orders, each recurring renewal constitutes a new order for the relevant subscription cycle, subject to successful payment processing and product availability.
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7. Products and Availability
All products sold by Killa Plonk are supplied as sealed packaged liquor (wine).
Product descriptions, tasting notes, and images are provided for general guidance. We make reasonable efforts to ensure accuracy, but we do not guarantee that descriptions are free from errors.
Availability may change without notice. If a product becomes unavailable, we may substitute a similar product of equal or greater value or offer a refund at our discretion.
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8. Pricing and Payment
8.1 - Pricing and Payment
All prices listed on the Website are in Australian Dollars (AUD) and include GST unless stated otherwise.
Payment must be made at the time of purchase or as part of subscription billing.
We reserve the right to change prices at any time. Price changes will apply to future subscription renewals after notice is provided.
8.2 - Recurring Subscription Payments
By purchasing a subscription, you authorise Killa Plonk and its third-party payment processor to automatically debit your nominated payment method for all recurring subscription charges, including applicable delivery charges and any other fees disclosed at checkout, on each renewal date until the subscription is cancelled in accordance with these Terms.
You are responsible for ensuring that your payment details remain valid and current. If a recurring payment fails, we may retry the payment, suspend dispatch, suspend your subscription, or cancel your subscription until payment is successfully received.
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9. Delivery and Dispatch
9.1 - Dispatch Timing
Killa Plonk generally bills recurring subscription orders in the first week of the relevant month and generally dispatches subscription orders in the third week of the relevant month, unless otherwise stated on the Website or notified to customers.
For new subscribers, the first order may be dispatched shortly after sign-up or included in the next scheduled subscription dispatch cycle, depending on the date of sign-up, stock availability, and operational requirements.
Dispatch timeframes are estimates only and may vary due to public holidays, weather events, courier delays, stock constraints, or other circumstances outside our reasonable control.
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9.2 - Delivery Partners
Deliveries are completed through third-party courier services including (but not limited to):
Australia Post
Once an order has been lodged with the courier, delivery timeframes are managed by the courier.
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9.3 - Delivery Address Requirements
You must provide a valid delivery address within Australia (unless otherwise stated on the Website).
We do not guarantee delivery to PO Boxes, parcel lockers, or locations where signature verification cannot occur.
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9.4 - Signature Required / No Authority to Leave
Alcohol deliveries must be received by a person aged 18 or over.
You acknowledge and agree that:
deliveries will not be left unattended
you must ensure a person aged 18+ is present to accept delivery
couriers may require a signature and/or proof of age
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9.5 - Identification Checks
The courier may request valid photo identification to confirm age. Acceptable ID includes:
Australian driver licence
Australian proof of age card
passport
If ID is not provided or age cannot be verified, delivery will be refused.
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9.6 - Refusal of Delivery
Delivery may be refused if the courier reasonably believes:
the recipient is under 18
the recipient is intoxicated
the address is unsafe
no suitable recipient is available
If delivery is refused, the parcel will be returned to the courier depot or returned to sender in accordance with courier procedures.
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10. Failed Deliveries and Re-Delivery
If delivery cannot be completed due to no eligible recipient being available, the courier may:
attempt re-delivery
hold the parcel at a depot for collection (subject to courier policy)
return the parcel to sender
You are responsible for ensuring someone aged 18+ is available to accept delivery.
If an order is returned to us due to failed delivery, we may charge a re-delivery fee.
If a subscription order is returned to us due to an incorrect address, repeated failed delivery attempts, failure to collect from a post office or depot within the required timeframe, or because no eligible person was available to receive the alcohol, we may charge a re-delivery fee before re-shipping the order and/or hold the order until contact is made with you.
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11. No Customer Pick-Up / No Public Access
Killa Plonk operates from a residential premises used for storage and packing only.
Customers are not permitted to attend the premises at any time.
We do not allow customer pick-up, click-and-collect, tastings, or on-site sales.
Any attempt to attend the premises may result in immediate cancellation of your account and refusal of service.
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12. Responsible Service and Responsible Consumption
Killa Plonk supports the responsible enjoyment of alcohol.
We do not promote excessive consumption or irresponsible drinking.
We reserve the right to refuse service to any customer where we reasonably believe the purchase or supply may contribute to alcohol-related harm or breach legal requirements.
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13. Promotions and Marketing
13.1 - Promotions and Marketing
Promotional offers may be available from time to time. All promotions are subject to availability and may be withdrawn at any time.
Killa Plonk does not offer promotions intended to encourage rapid or excessive consumption, including bulk “drink more” incentives.
Any merchandise offered as part of promotions (e.g., tote bags, t-shirts) is subject to stock availability.
Where a subscription, promotional campaign, founding member offer or other membership program includes merchandise, gifts, or bonus items, you acknowledge and agree that:
we may ask you to provide additional information necessary to fulfil that benefit, such as T-shirt size or delivery preferences;
you are responsible for ensuring those details are accurate at the time requested;
merchandise and promotional items are subject to availability and may be substituted with an item of similar nature or value where reasonably necessary; and
unless otherwise required by law, merchandise items are not redeemable for cash and do not affect the price of the alcohol subscription itself.
Founding member or launch offers may be limited in number, subject to eligibility criteria, and available only while advertised allocations remain available.
13.2 - Founding Member / First Pour Crew Offers
From time to time, Killa Plonk may offer limited launch, founding member, or promotional subscription programs, including the “First Pour Crew”. These offers may include special pricing, merchandise, early access, or other benefits as described on the Website.
Unless expressly stated otherwise:
such offers are limited to the number of places advertised by Killa Plonk;
benefits are personal to the subscribing customer and not transferable;
Killa Plonk may require additional information to administer those benefits, including date of birth verification, delivery information and merchandise sizing; and
if a founding member or First Pour Crew subscription is cancelled, any promotional pricing or benefits attached to that offer may be forfeited and may not be reinstated if the customer later re-subscribes.
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14. Cancellations and Subscription Changes
14.1 - Cancellations and Subscription Changes
You may cancel your subscription at any time through your account settings or by contacting us.
To avoid being charged for the next subscription cycle, cancellation requests must be submitted before the next recurring billing date for your subscription. As a general guide, Killa Plonk’s recurring subscription billing occurs in the first week of the relevant month, but exact billing dates may vary depending on your subscription cycle and any alignment to our standard billing program.
If a cancellation request is received after a recurring payment has been processed for the next cycle, that cancellation will take effect from the following subscription cycle and the already-paid order will still be processed and dispatched unless otherwise required by law.
14.2 - Changes to Subscription Details
You may update your account details, including delivery address, payment details and other subscription information, through your account or by contacting us.
Changes requested after the applicable billing or dispatch cut-off may not take effect until the following subscription cycle. We are not responsible for issues arising where you fail to update your details before the relevant cut-off, including dispatch to an outdated delivery address.
We may also permit customers to pause, skip, or amend subscription details where that functionality is offered on the Website, subject to any cut-off dates displayed on the Website.
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15. Returns and Refunds
15.1 - Change of Mind
Due to the nature of alcohol products, we do not offer refunds for change of mind, including where you decide you no longer want the product after dispatch.
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15.2 - Faulty or Damaged Goods
If your product arrives damaged, faulty, or not as described, you may be entitled to a replacement or refund under the Australian Consumer Law.
You must notify us within a reasonable timeframe and provide evidence (such as photographs).
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15.3 - Failed Delivery Due to Age or Intoxication
If delivery is refused because the recipient:
is under 18
cannot provide valid ID
appears intoxicated
You will not be entitled to an automatic refund.
We may offer a re-delivery option at our discretion, subject to additional delivery fees.
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16. Risk, Title and Ownership
Ownership of goods passes to you once payment has been received and goods are dispatched.
Risk in delivery transfers to you upon dispatch, except where Australian Consumer Law requires otherwise.
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17. Limitation of Liability
To the maximum extent permitted by law, Killa Plonk is not liable for:
indirect or consequential losses
delivery delays caused by courier services
loss resulting from failure to provide correct delivery information
refusal of delivery where legal or safety requirements apply
Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law.
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18. Privacy
We collect, store, and use personal information in accordance with our Privacy Policy.
By using the Website, you consent to the collection and use of your information for the purposes of processing orders, subscriptions, and compliance obligations.
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19. Prohibited Use of Website
You must not use this Website to:
attempt to purchase alcohol for a minor
provide false or misleading information
interfere with the Website’s security or operation
engage in fraudulent transactions
harass or threaten staff, couriers, or third parties
We may suspend or terminate access if prohibited conduct occurs.
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20. Intellectual Property
All content on the Website, including text, branding, images, product descriptions, and logos, is owned by or licensed to Killa Plonk.
You may not reproduce, distribute, or use our content for commercial purposes without written permission.
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21. Changes to These Terms
We may update these Terms at any time. Updated Terms will be published on the Website.
Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
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22. Complaints and Contact
If you have a complaint, query, or concern, you can contact us via:
Email: info@killaplonk.com.au
Phone number: 1300 556 951
Business Name: Killa Plonk
We aim to respond to complaints within a reasonable timeframe (generally within 2 business days).
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23. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You agree that any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
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Effective Date: 6th July 2026
Business Name: Killa Plonk
Location: Brunswick East, Victoria, Australia
Contact Email: info@killaplonk.com.au
Website: www.killaplonk.com.au