PRIVACY POLICY
1. Introduction
Killa Plonk (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, creating an account, or purchasing products from us, you consent to the handling of your personal information as described in this Policy.
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2. What Personal Information We Collect
We may collect personal information that is reasonably necessary to operate our business, provide our products and services, administer subscriptions and promotional programs, and comply with legal obligations.
The personal information we collect may include:
full name
date of birth (for age verification and compliance with liquor laws)
delivery and billing address
email address and phone number
payment information and billing records (processed securely via third-party payment providers)
account login and account profile information
order history, subscription details and subscription status
subscription preferences, including wine preferences, pack selection, delivery frequency, and account management preferences
delivery, dispatch and tracking information
correspondence, enquiries, complaints and customer support interactions
where relevant to a promotion, gift, launch offer, or membership program, merchandise-related information such as T-shirt size or other fulfilment details
technical and website usage information collected through cookies, analytics tools and similar technologies.
We do not intentionally collect information about minors.
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3. How We Collect Personal Information
We collect personal information when you:
create an account on our website
subscribe to, renew, manage or cancel a subscription
purchase products from us
enter your details at checkout, including age verification details
join a waitlist, launch program, founding member offer, or promotional campaign
provide details required for promotional or merchandise fulfilment, such as T-shirt size
contact us via email, online forms, social media or otherwise
interact with our website, including through cookies, analytics tools and similar technologies.
Information may be collected directly from you or automatically through your use of our website.
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4. Why We Collect, Hold and Use Personal Information
We collect, hold, use and disclose personal information for purposes including:
verifying your age and eligibility to purchase alcohol
processing and fulfilling orders and subscription deliveries
administering recurring subscription billing and renewals
aligning subscriptions to our billing and dispatch cycles
managing your account, delivery details, preferences and customer service requests
communicating with you about your orders, subscription, delivery, billing, account changes and service updates
administering launch offers, founding member programs, promotions, discounts, merchandise and related benefits
fulfilling promotional merchandise or gifts, including using details such as T-shirt size where relevant
detecting fraud, managing risk, and protecting our business and customers
complying with legal and regulatory obligations, including obligations under liquor and consumer laws
marketing our products and services where permitted by law or where you have consented
improving our Website, products, subscription offering and customer experience.
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5. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for the operation of our business, including:
payment processors and payment gateway providers
ecommerce, subscription management and website platform providers
courier, freight, logistics and delivery providers
technology, hosting, analytics and customer support providers
marketing, email and CRM service providers
professional advisers, insurers and auditors
merchandise suppliers or fulfilment partners where required to provide promotional or membership benefits
regulators, law enforcement bodies or government agencies where required or authorised by law.
We take reasonable steps to ensure that service providers handle personal information appropriately.
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6. Direct Marketing
We may use your personal information to send you marketing communications about Killa Plonk, including product releases, subscription updates, promotions, offers and news, where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may still send you transactional or service-related communications relating to your orders, subscription or account.
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7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure hosting environments, access controls, password protection, encryption or tokenised payment systems, and limiting access to personal information to personnel and service providers who need it to perform their functions.
While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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8. Access and Correction
You may request access to the personal information we hold about you, and request correction of inaccurate, out-of-date or incomplete information, by contacting us using the details below. We may need to verify your identity before responding to such requests.
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9. Cookies and Website Analytics
Our Website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic and support analytics and marketing activities. You can generally manage cookie preferences through your browser settings, although disabling cookies may affect website functionality.
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10. Overseas Disclosure
Some of the third-party service providers we use to operate our Website, subscriptions, payments, marketing or customer communications may store or process personal information outside Australia. By using our Website or services, you acknowledge that your personal information may be disclosed to overseas recipients in this way. We will take reasonable steps to ensure such disclosures are handled in accordance with applicable privacy laws.
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11. Privacy Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. We will consider your complaint and respond within a reasonable timeframe.
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12. Contact Us
If you have any questions, requests or complaints about this Privacy Policy or how we handle personal information, you can contact us at:
Email:info@killaplonk.com.au
Phone number: 1300 556 951
Information may be collected directly from you or automatically through your use of our website.
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Effective Date: 6th July 2026
Business Name: Killa Plonk
Location: Brunswick East, Victoria, Australia
Contact Email: info@killaplonk.com.au